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| Service Grumble(s) |
uhuhu
erdrd
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Posted By :
rajiv
ranjan
| Against : dxxdx | Type :
Service
(Open)
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Post Comments |
Date :
Jan 06, 2010 |
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cancelling a mobile phone company account
Each time my son has a contract with a mobile phone company, at the end of the contract we have problems cancelling it. Yes you can cancel by phone, but do they do it? NO THEY DONT. I rang one company four times and still there was no record of the cancellation, and continued to take monthly payment from his bank account. I even cancelled the direct debit, but then got a letter to say a collections agent had been given the details and where trying to collect payment, if i did not they would add charges. So in other words the companies want your business, but are not interested in service.
http://mygrumble.societyforum.net/forum.htm
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Posted By :
mike
roberts
| Against : mobile phone companies | Type :
Service
(Open)
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Post Comments |
Date :
Jan 05, 2009 |
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WESTERN DENTAL IS NOT RIGHT
A technician at Western Dental accidently pulled out my top wire from my braces and placed it back in the wrong way! I told the tech it feels wrong or ackward. The tech froze and said "oh". I said, well ask the Orthodontist to take a look at it. The Ortho brushed me off and just glaced at it and said it's fine. It turned out that the tech in fact placed the wire in wrong and it shifted my teeth whereas it was not supposed to in the first place. I was in discomfort and pain for 3 weeks. I actually called right away and the Front Desk Clerks said they could not help, I'd have to wait until my next appointment time! I was in pain for 3 weeks for no reason...it was a waste of time. PLus it shifted my teeth the wrong way. I filed a claim with Corporate, but they did nothing. I then had to call their Human Resources to get anything done. I finally got a response and said they would transfer my records. Then after a few more weeks they say I have to pay $130 to transfer my records. At disbelief, I call Corporate again and I don't hear back.
Now the Orthodontist I have is rushing me to finish treatment. THe problem is, I need her to fix the shifting that took place. She still has not fixed the problem and is taking way too much of my time.
Prior to that, they messed up on my billing! The yhave an auto pay system, but failed to set up a payment plan with me when I transferred so I didn't know. THey kept letting me see the orthro for five months. It turned out the person in charge of that forgot to withdraw from my account. They left me with a bill of over $500 to pay or else.
They have LOST my x-rays a number of times!
I can't leave their contract because they will charge me hundreds to a thousand dollars if I do. Talk about blackmail!
Plus the mid line of my upper and bottom are off and they didn't do anything to prevent it from happening or tell me it was going to happen. So screwed! If you know of a lawyer who will take my case, pls. let me know.
Plu
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Posted By :
anna
nguyen
| Against : WESTERN DENTAL | Type :
Service
(Open)
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Post Comments |
Date :
Oct 12, 2007 |
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Safe Touch Security Scam
On Saturday July 14th I called Safe Touch Security to cancel my monitoring service. I spoke with a Customer Service Representative named Debra. At that time I told her I wished to cancel my monitoring service. Instead of telling me I needed to put my request in writing, I was told it would be noted in my account and to wait for someone in retentions to call me back. On Tuesday July 17th I left a message for Desary Cooper explaining to her that I would like to cancel my Safe Touch monitoring system. I did not get any type of response from her at all that week. I do have voice mail if I am not available and there were no messages from Safe Touch Security.
On Monday July 23rd I called Desary again and left another message for her to call me back. Later that day we spoke. I explained my situation to her and she said she would look into it and get back to me. Again that week there were no phone calls from Safe Touch Security getting back to me. On Tuesday July 31st I called Desary again, giving her plenty of time to research the situation like she said she had needed. That is the first time I found out that a letter in writing was needed to discontinue the service.
Desary told me the person I needed to address the letter to be Karrie Gabriel. So I left a message for Karrie and sent her a certified letter in the mail. The next day on August 1 2007, I reached Karrie. I spoke to her and explained to her the reason for my wanting to discontinue my service with Safe Touch. I was very nice and respectful while explaining to her my reasons. In the middle of my conversation with her she rudely interrupted what I was saying, talked right over me, and told me I was just a waste of her time and hung up on me while I was still trying to converse with her.
I was always promised and assured by every sales man I spoke to that Safe Touch would deliver outstanding customer service and exceed my expectations. Karrie Gabriel’s actions were insulting and demeaning towards me.
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Posted By :
Karen
Matz
| Against : Safe Touch Security | Type :
Service
(Open)
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Post Comments |
Date :
Aug 05, 2007 |
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Excessive Overcharging at Scanners/Meijer Store
I received a letter from Meijer Grocery Store Corporate Office today asking me to find another retailer that can accommodate me better. In other words, shop somewhere else. The store feels there is nothing they can do to keep me as a future customer. I have been overcharged on sale items at their store many times over the years. I have spoken to the Store Manager, Shift Managers at the store, and the Corporate Office. I have receipt documentation that shows I was overcharged for sale items. I have written letters, emails, and phoned the Corporate Office many times over this issue. I guess the company does not like customers who point out facts concerning their scanner errors. I have shopped at that store many times over the years and spent alot of money each time. Each time I am overcharged on a sale item, I am given some excuse of why the scanner was in error. It could be software, employee error, display sign was wrong, forgot to pull ad, price jumped out of the system, etc. Some stores have policy where if item is rang up wrong, the item is free. Meijer has no policy like that, there is no incentive for the customer when his or her item is rang up wrong. I have been professional about my complaints, always writing a professional letter or addressing the issue in a calm, respectful manner. Is this how loyal customers should be treated?
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Posted By :
Mark
Montalbano
| Against : Meijer | Type :
Service
(Open)
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Post Comments |
Date :
Aug 02, 2007 |
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Leaky Gutters
December 2006 we contacted Greg LaPierre of EC Metal Rood Supply to install seamless gutters on a new construction. He said he had been in the business for 30 years and would guarantee his work. Advised us that a supervisor would be on the site at all times to insure the work was done correctly. Supervisor showed up one time. The job took several days, before it was complete it rained and all the seams leaked. He was advised and said they would have it perfect when the job was done. Job completed and he was paid in full. He guaranteed he would come back if we had any problems. First rain after payment BIG TIME LEAKs plus one of the down spouts had been pulled away from the side of the house. We checked and found he had used 1/4 inch screws to install them instead of the 2 inch lag screws that were required. Called Greg and he asked if he could come in March and redo every thing. We agreed since he was approximately 60 miles away and he said he had another big job in our town in March. It is now July 25 and nothing has been done. We have called weekly only to hear I am on my way, I have reported this to the BBB and he has not responded. We paid him $4200.00 for a job that will have to be redone as the gutters will cause damage to the house if not fixed. Also they did not slope the gutters correctly and the water just stand in some of them. Any one in the Outer Banks area of NC BEWARE of this company.
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Posted By :
gracie gray
gray
| Against : Greg LaPierre | Type :
Service
(Open)
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Post Comments |
Date :
Jul 25, 2007 |
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Paydayselect.com ended service without notification
I was a customer with paydayselect.com for almost a year. I had about 2 loans that I paid off and paid on time or before the due date. I liked using them because it was confiditional and they did not need anything faxed over to them like so many other companies. I was planning on using them again for a vacation that I was planning. I went to login to thier site and get my new loan. Guess what, they no longer serve my state. I tried to get an answer as to why they could not serve my state and they replied that it was a company decision. So now I no longer have the money that I thought would be there for my trip. I was a loyal customer and I feel they just pulled out service for no reason. They gave no explanation as to why they decided to pull service out of my state. So be careful with paydayselect.com, because they might let you have a loan and then decide they no longer want to serve your state for some unknown reason.
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Posted By :
Kellie Blume
blume
| Against : paydayselect | Type :
Service
(Open)
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Post Comments |
Date :
Jul 24, 2007 |
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Apex Mortgage unethical discriminitory treatment
I paid $350.00 for an appraisal to get a re-fi loan. This owner Michael Mitchell would not send me a copy of the appraisal via email because I drove to and picked up a hard copy from the appraisal company..... I need a copy for myself in computer format..... the guy has written me nasty emails and failed to do his job with either getting me a re-fi loan or deliver me a copy of my appraisal. Do not do business with Apex mortgage. The guy is never in the office on Mondays or Fridays, lies about the status of the loan and will not give you a copy of your appraisal.
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Posted By :
Rochelle
Landers
| Against : Michael Mitchell | Type :
Service
(Open)
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Post Comments |
Date :
Jul 22, 2007 |
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Wanted a PC but got a Lemon!
There ought to be some sort of Law that would protect the customer from this.
And before any body screams foul I have the documentation to back this up.
It is down right dastardly to treat honest consumers like this in my book.
I purchased a systemax from tiger got one rebate but not the other.
The dang thing came to me with a faulty motherboard and RAM right out of the box!
Don’t their people check anything? Not to mention they had my 2 1 gig sticks of ram in the wrong slots too!
I purchased this in aug of 2006 but I could not use it for 2 weeks while I waited for the onsite repair (thank goodness I paid for a 3 year extended warrantee)
It came back in 2 weeks but the thing never ran right and constantly crashed either to the desktop or to rebooting.;
Finally it would not start at all had to send it to the shop they wiped my HD and reinstalled xp pro sent it back.
And in less than 2 months back to the shop again for the same above stated reasons. This time a bad raid controller.
Got it back and, again, less than 2 months is was doa this time a bad psu!
Then just last April I had to send it in again how special it is to be without a computer for months of combined time in less than a year, terrific wouldn’t you say?
So they had it in the so called shop where my hard drive is disconnected but not re-connected.
Supposedly it is run through diagnostics but I find that hard to believe as I ran Mem test the other day on my own and find bad RAM!
Could it be that these symptoms have been the shoddy RAM all along?
I mean the symptoms have always been the same since I bought this piece of junk.
It randomly restarts doing nothing, or any thing, or just sitting their idling along.
And when I get up in the morning I have the wonderful message “This system has recovered from a serious error!
Gaming anyone? Forget that and I have a top of the line EVGA graphics card tested and certified and lifetime warrantee nearly every g
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Posted By :
Lawrence
Torgrimson
| Against : systemax | Type :
Service
(Open)
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Post Comments |
Date :
Jul 21, 2007 |
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bad customer service
they but the wrong items in my home and now they want me to pay them to fix their err
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Posted By :
LAURIE
mcclellan
| Against : ATT DISH | Type :
Service
(Open)
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Post Comments |
Date :
Jul 16, 2007 |
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Poor Education, Companies will not hire graduates
I graduated from Vatterott College's Computer Systems & Network Technology Associates Degree Program about 6 months ago. Vatterott DID NOT live up to their promises. Their promotional literature stated that the classes would cover setting up and deploying a network (OOPS); it didn't. We didn't set up even one server. The enrollment counselor said the material taught was advanced and highly technical; it wasn't. I was told the instructors were experienced in the fields that they taught; they weren't. The student handbook said that each ten week course would consist of at least 60 hours of lecture time; they didn't. In fact most classes included less than 25 hours of lecture time. The instructors basically just gave assignments right out of the book and told us to read the chapter and do the review questions at the end of the chapter, while the instructors would sit there and browse the internet and talk about their day. I'm sorry, but I could have just bought the books and got the same education as everyone else. I was the only one in my class who took the CCNA exam, which I didn't even come close to passing, because the book was outdated and the practice software that was given to us, which I studied for over 2 months and passed every practice exam with a 98% or higher was no help at all. I guarantee no one else even took the exam after they saw my results and saw how hard I tried. I was also assured a job in the computer/networking field, but now the only thing that they can offer me is telemarketing or over the phone sales jobs which I could have done without the education. I would never even think of doing telemarketing, it's just not me. I would not want to spend my day dealing with people hanging up on me or cursing me out. I basically wasted $34,000 to be a telemarketer and their excuse is "you have to start somewhere", and they also keep pushing these mock interviews on me. I took 90 weeks of so-called Gen. Ed. classes which was all about making resumes an
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Posted By :
Eugene
Szumlas
| Against : Vatterott College | Type :
Service
(Open)
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Post Comments |
Date :
Jul 15, 2007 |
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The nastiness of Gateway Customer Service
The following represents a letter I have sent to Gateway corporate headquarters, in Irvine, CA. I've had problems with it since day one, and two days ago the DVD-CD Rom failed--a mechanical problem. To date, I've counted 8 major issues I've had.
13 July 2007
Dear Mr. Snyder:
Seldom do I take the trouble of notifying a corporation of my dissatisfaction with its products, and my true complaint at this time remains not so much with the Gateway notebook computer I recently purchased, but more with the personnel Gateway employs.
To be sure, my purpose here stems with problems not only with my new notebook and the failure of your technical staff to help me, but my major complaint rests with a supervisor you employ: a lady named Debbie, whose badge number is MC 228.
I attempted to get a computer package I purchased through the Home Shopping Network—an MT3707 notebook, 19” monitor, Targus docking station, and Belkin router—returned on Wednesday, July 11th. The computer arrived on 23 May (the monitor arrived several days later), and I realize I’m beyond the 30-day return period. However, I have had repeated problems in that 30-day window, and while I attempted help through your technical department, they not only were unable to fix the problems but required additional moneys to even hear my complaints on my second or third call.
Last night I spoke with several people, eventually getting to the supervisor Debbie. I have seldom encountered a more difficult, outrageously unpleasant person, one who not only called me a liar but raised her voice so often that I had to ask her to please restrain herself. If you have the quality-control tape of our conversation, I would ask you to listen to it for yourself.
From the first, she became combative, threatening, and more disagreeable than anyone I have ever dealt with in my 55 years or as a university professor for 25 of those. Apparently the first supervisor I spoke with, a lady named Dina, badge 247 (who
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Posted By :
Wayne
Narey
| Against : Gateway | Type :
Service
(Open)
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Post Comments |
Date :
Jul 12, 2007 |
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Booked me for a ticket I did not agree to buy
On Wednesday May 23, 2007 I visited the website cheapoair.com to search for an airline ticket.
The rate I was quoted was around $436 + 118 for handling. This was the best rate I had found thus I proceeded to book the ticket.
After I submitted my information I received a message stating that rate was no longer available and that I must choose either:
1. A different itinerary or
2. Pay $852 for the itinerary I wanted.
AT NO TIME WAS I ALLOWED TO CHOOSE TO NOT PURCHASE THE TICKET.
I did not want the alternate itineraries and when I tried to page back the ticket was automatically purchased without my agreement!
I did not want to change the itinerary and I certainly did not want to pay $850 for the ticket.
I called immediately and at the same time I emailed cheapoair.com indicating that I did not agree to change my itinerary nor did I accept the amount I was charged.
I received no response to either the voice mail I left or the email I sent.
That afternoon of I again called cheapoair.com. I waited on hold for nearly an hour; spoke to a customer service representative who worked on my case until we were disconnected.
I again called cheapoair.com. I again waited on hold for another 20 minutes. I then spoke with another representative, Derik, who was very helpful. He worked to try to find me the ticket I wanted at the price I agreed to pay. We talked for nearly an hour and he indicated her would call me back within the hour.
Derik did call me back. At that time he informed me that he could not find a ticket for the price I agreed to pay with the itinerary I chose.
He told me that the ticket had been cancelled and my credit card would be refunded.
One week later the refund had not appeared and the ticket remained as still issued, not cancelled as Derik had indicated it would be.
I have received responses from every email I sent indicating the problem is being evaluated and that cheapoair.com would contact me promptly
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Posted By :
Mary Christine Eller
Eller
| Against : cheapoair.com | Type :
Service
(Open)
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Post Comments |
Date :
Jul 11, 2007 |
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Home Mortgage Rip off
Recently we were interested in refinancing our home so we started checking interest rates etc on the web.We were contacted by a Raymonde Conde with 1st Security who stated he could give us a great deal but we needed to put $400. up front for a good faith apprasial & we were reassured that there was absolutly no problem as our credit rating etc is excellent. No one came to our home or contacted us in anyway regarding this appraisal. We were then told that unfortunately our home was not worth anywhere near enough (we had just had an appraiser here within a year an appraised twice what they stated. We were then denied our good faith $$ back. They did state if we "ever did business with them again maybe we wouldn't be charged for a second appraisal or maybe we could get a refund"! Since this we have been offered refinancing WITHOUT EVEN GETTING AN APPRAISAL due to our credit rating and work history. It just burns us that we were ripped of $400. and many others probably have been too.
Please help us get the word out (& maybe get some of our $$ back) Thanks, Charlotte & Jerry Stone
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Posted By :
charlotte stone
stone
| Against : 1st security | Type :
Service
(Open)
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Post Comments |
Date :
Jul 07, 2007 |
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INCREASE IN FEES FOR DSL SERVICE
AT THE TIME I WAS SOLICITED FOR THIS SERVICE I WAS TOLD BY THE SOLICITOR THAT THE RATES WOULD REMAIN THE SAME FOR AS LONG AS I HAD THE SERVICES. ALSO AT THE TIME I COULD HAVE GOTTEN THE SAME SERVICES ONLINE FOR $12.99 INSTEAD OF $14.99 BUT ATT WAS OFFERING A BUNDLE SERVICE SO I BELIEVED WHAT I WAS TOLD ABOUT THEE NOT BEING AN INCREASE FOR AS LONG AS I HAD THE SERVICES. I AM NOW BEING TOLD THAT THE SERVIES HAS INCREASED BY $10.00 WITH A $4.99 DISCOUNT MAKING IT $19.99 A HIGHER PRICE THAN I HAD BARGAINED FOR. I AM FURIOUS THAT AT&T CAN GET AWAY WITH CHARGING WHAT THEY FEEL LIKE AT ANY TIME WITHOUT AGREEMENT FROM THE CONSUMER. PLEAE HELP. THANK YOU FOR OUR TIME.
JENNIE SELIM
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Posted By :
JENNIE SELIM
SELLIM
| Against : AT&T SBC | Type :
Service
(Open)
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Post Comments |
Date :
Jun 28, 2007 |
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Aetna Health Insurance
We signed up for this group insurance and it was a good deal until we started going to the doctor. One the Co PAY was higher, then the COPAY was so High that it was against the law in the state of Texas so every month Aetna had to reimburse us 8 dollars or so for the over charge they made us pay at the doctors office. We would actually get a few checks a moth from aetna for like a dollar or six dollars saying that they charged us over the maximum allowable by state law and were now refunding us. NO INTEREST WAS ADDED ON. Thanks for the hassle.
The worst part about it was, I dislocated my shoulder and had to go to the emergency room to get it put back in place. Aetna sent me a bill sayijng that the emergency room doctor was not in our network, but that had another doctor their treated me it would have been covered.
I dont have time to check which ER Doctor is in my plan.....who does????? Its an emergency.
Dont be fooled by the cheap group AETNA Plan.....you will end up paying more for things that arent covered and then get a check for a few bucks that burns gas as you drive to the bank to deposit it.
Complete waste of time!
GROUP BUYER BEWARE THE FINE PRINT
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Posted By :
Funky Cold
MaDeeenah
| Against : Aetna Health Insurance | Type :
Service
(Open)
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Post Comments | Attached File(s)
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Date :
May 30, 2007 |
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