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Grumble Status : Open  

Detailed Grumble
POOR CUSTOMER SERVICE
FULL LACE WIG WAS ORDERED ONLINE 7/27/07COST $300. MERCHANDISE ARRIVED ON 8/1/07, UPON INSPECTION OF THE PACKAGE I FIRST NOTICED THAT THE $300 WIG I PURCHASED WAS NOT IN ORIGINAL PACKAGING BUT IN A ZIPLOCK PLASTIC BAG, THE WIG DID NOT LOOK NEW, IN FACT IT LOOKED AS IF SOMEONE ELSE HAD WORN IT BECAUSE THERE WERE NO TAGS,ETC. iN THE DESCRIPTION OF THE WIG IT STATED THE LENGTH OF THE HAIR WAS 8-10 INCHES, THE WIG I RECEIVED WAS NO MORE THAT 5-7 INCHES ALSO I NOTICED THAT THE WIG WAS TOO SMALL I DID NOT TRY ON THE WIG. i CALLED AND EMAILED IMMEDIATLY REQUESTING INSTRUCTIONS FOR RETURN FOR REFUND OR CREDIT, I WAS DENIED BOTH AND FURTHERMORE THEY REFUSE TO NEGOTIATE

 
Posted By : CHRYSANDRA BROWN Brown   |  Against : MSLOLA   |  Type : Product   |  Date : 8/2/2007 12:16:07 PM
 
Comments
  Chrysandra Brown is an opinionated, agressive buyer, who at any cost is determined to have her way. The wig was new and never tried on a human head. I stated in the description that the wig had been cut and styled by me, Ms Lola. The bottom line on this purchase is that this woman ordered a wig that was too small for her head because she did not read the description. Instead of accepting culpability for her error, she wanted me to make an exception of my no return policy for stock wigs. I offered her store credit with a 20% restocking fee, but as stated before, this opinionated, agressive buyer, who at any cost is determined to have her way, refused my offer and demanded that I give her a full refund. She then filed a grievance with her credit card company by saying all the negative things that she's said in this forum about my wig. I did not oppose the grievance. She returned the wig and received her money back. Perhaps Mrs Brown should post on the Internet that she also purchase
Posted By : Lola Ortiz   |   Posted Date : 10/21/2007 1:34:19 PM


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