Fast Fix = Bad Service
I recently became engaged (a little over 2 weeks ago) and Fast Fix has successfully turned what is supposed to be a happy time into a major headache. I noticed that my solitaire diamond was loose in the setting. I took it to a jeweler (not the original jeweler that had set the diamond because I could not get to his shop before it closed) and he said that the diamond would have to be re-set because one of the corners had slipped out of the prong. The jeweler I took it to wanted me to leave my ring with him for a couple of days, which I didn't want to do because I had just gotten the ring. So, to solve the problem, my fiance suggested we take the ring to Fast Fix. He had taken some jewelry to one of their locations in the past for repairs, sizing, etc., and was confident they would do a good job, plus it only take an hour or two. Well, the first time we went into the store, I told the employee what the problem was and he agreed that it was loose and needed to be reset, and he also talked me into rhodium plating the ring. We agreed to the services and left for about an hour. When we came back, the employee that had taken the ring wasn't there, but the "jeweler" (and I use the term jeweler VERY LOOSELY!) gave me the ring to inspect and right away I could tell that the diamond was still crooked in the setting. I pointed this out to him and he took the ring back and looked at it for a minute and then said that it wasn't crooked, he said that one of the prongs was just longer than the other 3 and he could grind it down for me!! I just looked at this man in amazement! How could he be a "jeweler" and suggest such a thing?!?! I again told him "no, look at it, the diamond is crooked, it needs to be reset." He looked at it again and said oh, yes, it needs to be re-set. Wow. It took me pointing that out for him to see it? That should have been my first clue as to the expertise I was dealing with. He said that he could re-set the stone for me, but it would take 2
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